Faster reactions. Less downtime.
Managers, field teams, and even customers can create and track work orders — streamlining the entire process and reducing resolution times by up to 83%.
Multi-channel creation
Create work orders from web, mobile app, QR code scans, or requestor portals — instantly.
Real-time status tracking
Live notifications keep managers, technicians, and requestors informed at every step.
Smart assignment & dispatch
Auto-assign based on skill, availability, and location — or dispatch manually from a live map.
How it works
From request to resolution, every step is tracked and optimised.
Request submitted
Requestors submit via portal, QR code, or the app. The system auto-categorises and prioritises.
Assigned to technician
The right technician is assigned based on skill and availability. They get an instant mobile notification.
Work executed & logged
Technicians update status, attach photos, and complete checklists directly from their phone.
Resolved & reported
Automatic closure, satisfaction survey sent, and data feeds into your analytics dashboard.
Everything you need to manage work orders
A complete work order system built for complex, multi-site FM operations in Qatar and the GCC.
- Multi-location work order creation
- Priority & urgency classification
- Photo and file attachments
- Technician workload balancing
- SLA timer with escalation alerts
- Customer satisfaction ratings
- Full audit trail & history
- Offline mobile support
HVAC Filter Replacement
Electrical Panel Check
Lobby Lighting Fault
Water Leak — Floor 3
Elevator Maintenance
- Open
- In Progress
- Resolved
Reduce downtime. Resolve faster.
See how CAFM Way transforms work order management for your facilities team.